Antlere Interact
Start your day in a single inbox instead of chasing tabs. Connect your brand’s accounts and watch new comments, DMs, mentions, and reviews flow into one queue. Use saved views to split work by channel, topic, or priority. Auto-tags and routing send billing questions to finance, product bugs to support, and pre-sales to the right rep. Collision control prevents two people from replying at once. Drop in a template, personalize the first line, set a follow-up reminder, and move on—fast. If something needs extra care, @mention a teammate, attach a note, and hand off without losing context.
Run community operations without chaos. Schedule content, then monitor the live thread from the same screen. Create rules that hide spam, flag sensitive keywords, and pin urgent threads to the top. Use quick-reply snippets for FAQs and store approved language for refunds, delays, or events. When a giveaway goes live, filter by campaign tag to track questions and winners. Need to confirm tone or compliance? Send a reply for approval and log the decision, so your audit trail stays clean. During peaks, spin up a temporary queue for overflow and assign it to a weekend crew.
Turn conversations into decisions with clear metrics. Open the dashboard to see volume by network, first-response time, resolution rate, and top topics—updated in real time. Drill into a tag like “shipping” to spot root causes or pull a weekly report to share with stakeholders. Compare performance by shift or region, then adjust staffing based on message spikes. Export a list of common questions to update your help center or brief your product team on recurring feedback. Build a trend chart for a campaign to see which posts spark replies versus clicks, and refine your playbook for the next launch.
Set up once, scale everywhere. Define roles and permissions so managers review sensitive replies while agents handle routine threads. Create operating hours, SLAs, and alert thresholds to keep responsiveness on track. Build a library of templates and playbooks so new teammates can jump in on day one. If your brand supports multiple locations or product lines, segment queues to keep work focused while preserving a shared history of each customer. With Antlere Interact, daily work becomes a repeatable system: fewer misses, faster answers, and clearer insight across every network you serve.
Trial
Others
Email with unlimited addresses
Email upto 1/ 14Days
Ticket file attachment size 5 MB
Website Widget
Pre-chat Form
Unlimited concurrent chats
Autofill Messages & Live Chat
Macros
Send and receive files
Conversation rating (NPS or CSAT)
Transfers between agents & departments (Whisper)
Create upto 3 departments
Rich message types ( image, file, emoji, gif, video, voice note )
Re-engagement
Whisper mode
Warm transfer
Social channels Facebook DM and comments , Instagram DM and comments
Facebook DM and comments 1/page
Instagram DM and comments 1/page
Rich text WYSIWYG editor
SEO ready
Bulk actions
Flag & create knowledge
Content & revision history
Article lists & labels
Approval and publishing workflows
Scheduled publishing and verification
Content blocks
Chat Bot creator
Unified agent workspace
Light agents (cost applies per agent) upto 10 agents
Triggers (Prioritize tasks)
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Unified staff management
Prebuilt analytics dashboards
Data exports
Refresh rate 12 Hours
Data storage 50 MB/ agent
File storage 1GB/ Agent
Ensuring Secure Access: IP restrictions, password complexity, session length
Agent device management
Data encryption at rest and in motion
Disaster recovery
Digital support
Access to Antlere Help Center and Community
Digital onboarding and adoption resources
Getting started on-demand training
Guided learning paths
Premier plans - 24/7 Proactive support & engagement* Add-on
Professional Services Add-on
Custom training and certifications Add-on
Hands-on help with Antlere Assist* Add-on
Feature description in few words
Startups
Custom
Email with unlimited addresses
Email Numbers Up to 3
Ticket file attachment size 5 MB
Web widget
Pre-chat form
Unlimited concurrent chats
Autofill
Macro
Send and receive files
Conversation rating (NPS or CSAT)
Transfers between agents & departments (Whisper)
Create upto 5 departments
Rich message types ( image, file, emoji, gif, video, voice note )
Re-engagement
Whisper mode
Warm transfer
Social channels Facebook DM and comments , Instagram DM and comments
Facebook DM and comments 2/page
Instagram DM and comments 2/page
Twitter Account 2 Account
Youtube 1 Channel
Web Chat (Antlere chat widget available)
App Chat (Antlere chat widget available)
Contextual self-service
Multilingual content
Article view permissions
Structured content
Theme customization
Search
Customer portal
Rich text WYSIWYG editor
SEO ready
Bulk actions
Flag & create knowledge
Content & revision history
Article lists & labels
Approval and publishing workflows
Scheduled publishing and verification
Content blocks
Chat Bot creator
AI-powered spam protection
User badges
Unified agent workspace
Customer satisfaction ratings (CSAT) & follow-up survey
Soft agents Unlimited
Internal Notes
Triggers (Prioritize tasks)
Service level agreements (SLA)
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Unified staff management
Business hours - Single
Prebuilt analytics dashboards
Data exports
Refresh rate Real time
Data storage 150 MB/agent
File storage 5 GB/agent
Devices data log
Additional data storage Add-on
API access
Ensuring Secure Access: IP restrictions, password complexity, session length
Agent device management
Data encryption at rest and in motion
Disaster recovery
Securing Credit Card Details
Digital support
Access to Antlere Help Center and Community
Digital onboarding and adoption resources
Getting started on-demand training
Guided learning paths
Premier plans - 24/7 Proactive support & engagement* Add-on
Professional Services Add-on
Custom training and certifications Add-on
Hands-on help with Antlere Assist* Add-on
Smes
Custom
Email with unlimited addresses
Email Numbers Upto 10
Ticket file attachment size Max 5 MB
Web widget
Pre-chat form
Unlimited concurrent chats
Autofill
Macro
Send and receive files
Conversation rating (NPS or CSAT)
Transfers between agents & departments (Whisper)
Departments Unlimited
Rich message types ( image, file, emoji, gif, video, voice note )
Re-engagement
Whisper mode
Warm transfer
Tone-based Routing Live chat only
Social channels Facebook DM and comments , Instagram DM and comments
Facebook DM and comments - 5 Pages
Instagram DM and comments - 5 pages
Twitter Account - 5 Account
Youtube - 2 Channels
Whatsapp (meta charges applied) 1 Number
Web Chat (Antlere chat widget available)
App Chat (Antlere chat widget available)
Contextual self-service
Multilingual content
Article view permissions
Structured content
Theme customization
Search
Customer portal
Rich text WYSIWYG editor
SEO ready
Bulk actions
Flag & create knowledge
Content & revision history
Article lists & labels
Approval and publishing workflows
Scheduled publishing and verification
Content blocks
Chat Bot creator
AI-powered spam protection
User badges
Unified agent workspace
Customer satisfaction ratings (CSAT) & follow-up survey
Custom agent statuses Up to 5
Soft agents Unlimited
Internal Notes
Triggers (Prioritize tasks)
Service level agreements (SLA)
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Article recommendations
Advanced AI: Macro suggestions for admins Add-on
Unified staff management
Business hours - Single
Prebuilt analytics dashboards
Data exports
Custom data exploration
Dashboard sharing - Antlere's using only
Live agent activity dashboard - Default View
Pre-built live dashboard - Real time
Data storage 300 MB/agent
File storage 10 GB/agent
Devices data log
Additional Data Storage Add-on
Private custom apps & integrations
API access
Ensuring Secure Access: IP restrictions, password complexity, session length
Agent device management
Data encryption at rest and in motion
Disaster recovery
Securing Credit Card Details
HIPAA compliance
Digital support
Access to Antlere Help Center and Community
Digital onboarding and adoption resources
Getting started on-demand training
Guided learning paths
Premier plans - 24/7 Proactive support & engagement* Add-on
Professional Services Add-on
Custom training and certifications Add-on
Hands-on help with Antlere Assist* Add-on
Enterprise
Custom
Email with unlimited addresses
Email Numbers - Custom Number
Ticket file attachment size 5 MB
Incoming email authentication: SPF, DKIM, DMARC
Web widget
Widget customization
Pre-chat form
Unlimited concurrent chats
Autofill
Macro
Automatic translation
Send and receive files
Conversation rating (NPS or CSAT)
Transfers between agents & departments (Whisper)
Departments - Unlimited
Rich message types ( image, file, emoji, gif, video, voice note )
Re-engagement
Whisper mode
Warm transfer
Tone-based Routing - Live chat only
Social channels Facebook DM and comments , Instagram DM and comments
Facebook DM and comments - Custom Pages
Instagram DM and comments - 5 Pages
Twitter Account - Custom Number
Youtube - Custom Channels
Whatsapp (meta charges applied as is) As Required
Web Chat (antlere chat widget available)
App Chat (antlere chat widget available)
Voicemail
Text Messages
Embedded Voice
Display a number using web widget
Partner Edition (Computer Telephony Integration) *
Answer in browser & forward to phone
Caller ID
Call routing
Failover
Customized greetings
Queue size and wait time
Automatic ticket creation
Call recording
Mute, hold & warm transfer
Business hours
Conference calling
Call blocking
Interactive voice response (IVR, phone trees)
Priority numbers
Request a callback
Call wrap-up time limits
Call recording controls
Call monitoring & barging
Call quality notifications
Call offering time limit
Call usage 99.95% uptime SLA
Local and toll-free numbers
Inbound and outbound minutes
Contextual self-service
Multilingual content
Article view permissions
Structured content
Theme customization
Search
Customer portal
Rich text WYSIWYG editor
SEO ready
Bulk actions
Flag & create knowledge
Content & revision history
Article lists & labels
Approval and publishing workflows
Scheduled publishing and verification
Content blocks
Chat Bot creator
AI-powered spam protection
User badges
Unified agent workspace
Customer satisfaction ratings (CSAT) & follow-up survey
Custom agent statuses Up to 100
Soft agents Unlimited
Internal Notes
Triggers (Prioritize tasks)
Conditional ticket fields
Service level agreements (SLA)
Skills-based routing
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Article recommendations
Business rules analysis
Advanced AI: Macro suggestions for admins Add-on
Unified staff management
Business hours - Multiple
Custom agent roles
Audit logs
Prebuilt analytics dashboards
Data exports
Custom data exploration
Dashboard sharing - Antlere users and end-users
Live agent activity dashboard - Customizable views plus live agent status drill-in
Pre-built live dashboard
Customizable live dashboards
Refresh rate - Real time
Data storage - 500 MB/agent
File storage - 15 GB/agent
Devices data log
AWS Events Connector
Additional data storage - Add-on
Private custom apps & integrations
API access
User verification: 2FA
Ensuring Secure Access: IP restrictions, password complexity, session length
Agent device management
Data encryption at rest and in motion
Disaster recovery
Securing Credit Card Details
Data center location
HIPAA compliance
Digital support
Access to Antlere Help Center and Community
Digital onboarding and adoption resources
Getting started on-demand training
Guided learning paths
Premier plans - 24/7 Proactive support & engagement* Add-on
Professional Services - Add-on
Custom training and certifications - Add-on
Hands-on help with Antlere Assist* - Add-on
Comments